Política de reembolso
At Laviene, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your item.
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Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- Unwashed
- In its original condition
- With all original tags attached
- In its original packaging, where applicable
You must also provide your order number or other valid proof of purchase.
All products, including sale and promotional items, are eligible for return provided they meet the conditions outlined in this policy.
Returns that do not meet these conditions will not be accepted.
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How to Request a Return
To request a return, please contact us at support@laviene-shop.com within 14 days of receiving your order.
Please include your order number and the reason for your return. We will review your request and, if approved, provide you with the return instructions and the appropriate return address by email.
Please do not send any items back before receiving return instructions from us. Returns sent without prior authorization may not be accepted.
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Return Shipping Costs
For returns due to personal preference, such as choosing the wrong size or color, changing your mind, or simply no longer wanting the item, the customer is responsible for the return shipping costs.
If the item you received is defective, damaged, or incorrect, please contact us before returning it. If the issue is confirmed to be our responsibility, Laviene will cover the appropriate return shipping costs.
For international returns, customers are responsible for ensuring that the package is returned in accordance with the instructions provided by Laviene. Any customs duties, taxes, or other charges arising from an unauthorized or improperly declared return may be the responsibility of the customer.
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Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@laviene-shop.com as soon as possible.
Please include your order number and clear photographs of the item and the issue. We will review the situation and provide you with the appropriate instructions.
If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate solution, which may include a replacement or a full refund.
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Exchanges
We do not offer direct exchanges for reasons that are not the responsibility of Laviene, such as choosing the wrong size or color, changing your mind, or simply wanting a different item.
If you would like a different size, color, or product, you may request a return in accordance with this policy and place a new order for the item you would like.
If you receive an incorrect, damaged, or defective item due to an error on our part, please contact us at support@laviene-shop.com. We will review the issue and provide an appropriate solution.
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European Union – Right of Withdrawal
If you are a consumer located in the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason, subject to applicable law and any legal exceptions.
This statutory right is separate from Laviene's voluntary 14-day return policy and does not limit any other rights you may have under applicable consumer protection laws.
Where applicable, returned items should be handled with reasonable care and returned in accordance with the applicable legal requirements.
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Refunds
Once we receive your returned item, we will inspect it to ensure that it meets the return conditions outlined in this policy.
If your return is approved, we will issue the refund to your original payment method.
Laviene will process approved refunds as soon as reasonably possible and within any timeframe required by applicable law. Please note that your bank or payment provider may require additional time for the funds to appear in your account.
Where required by applicable law, eligible original shipping costs will also be refunded. Additional costs paid for upgraded or expedited shipping may not be refundable where permitted by law.
If you have not received your refund within the applicable processing timeframe, please contact us at support@laviene-shop.com.
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Legal Rights
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under the laws applicable to your purchase.
Where mandatory consumer protection laws provide rights that are more favorable to you than the terms of this policy, those legal rights will continue to apply.
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Contact Us
If you have any questions regarding returns or refunds, please contact us at:
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