Política de envío
At Laviene, we are committed to providing a smooth and reliable shopping experience. Please review the information below regarding order processing, shipping, delivery, and tracking.
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Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
During this time, your order is prepared, checked, and handed over to our shipping partners.
Please note that business days do not include weekends or public holidays.
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Shipping & Delivery
Laviene offers free worldwide shipping on all orders.
Once your order has been processed and shipped, the estimated delivery time is:
4–14 business days
Delivery times are estimates and may vary depending on the destination, local carrier services, customs procedures, weather conditions, public holidays, and other circumstances beyond our reasonable control.
International orders may occasionally require additional time due to customs clearance or local delivery procedures.
Nothing in this Shipping Policy limits any delivery rights you may have under applicable consumer protection laws.
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Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and, where available, instructions for tracking your package.
Please allow some time for tracking information to become available after your order has been shipped.
Tracking updates may occasionally be delayed while your package is in transit or undergoing customs processing.
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Multiple Shipments
If your order contains multiple products, your items may be shipped separately and may arrive at different times.
When applicable, you will receive tracking information for each shipment once it becomes available.
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Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other fees may be imposed by the destination country.
Where such charges are legally payable by the customer, they are the customer's responsibility unless otherwise stated by Laviene.
Laviene does not control the customs policies, regulations, duties, taxes, or fees imposed by individual countries.
Customers are responsible for providing accurate and complete shipping information at checkout.
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Shipping Delays
While we do our best to ensure timely delivery, Laviene cannot guarantee specific delivery dates.
Unexpected delays may occur due to customs clearance, carrier disruptions, severe weather, public holidays, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.
If your order is delayed, we kindly ask that you allow additional time for delivery before contacting us.
If a package appears to be lost or remains undelivered for an unreasonable period, please contact us so that we can review the available tracking information and assist you.
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Incorrect Shipping Information
Please make sure that your shipping address and contact information are correct before completing your purchase.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been shipped, we may not be able to modify the shipping address or redirect the package.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, we will review the circumstances and available options on a case-by-case basis.
Nothing in this section limits any rights you may have under applicable law.
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Lost or Undelivered Packages
If your package appears to be lost or has not been delivered within a reasonable period after the estimated delivery window, please contact us at:
We will review the available tracking information and assist you with the next steps.
Where a package is confirmed to be lost or otherwise requires a remedy that is our responsibility, we will provide an appropriate solution in accordance with applicable law.
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Contact Us
If you have any questions regarding your order or our Shipping Policy, please contact us at:
We are always happy to assist you.
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