Politique de confidentialité
Last updated: August 18, 2026
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Laviene operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated online shopping experience (the "Services").
This Privacy Policy explains how Laviene collects, uses, stores and shares your personal information when you visit or use our website, create an account, place an order, request a return or refund, contact us, or otherwise interact with our Services.
Laviene is powered by Shopify, which provides the technology and infrastructure used to operate our online store.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
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Personal Information We Collect or Process
When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with Laviene, we may collect or process the following categories of personal information:
- Contact information, including your name, email address, phone number, billing address and shipping address.
- Account information, including your email address, login credentials, account preferences and settings when you create an account with us.
- Order and transaction information, including products you purchase, order details, transaction history, returns, refunds and other information related to your purchases.
- Payment information, including payment method, transaction details and payment confirmation. Payment information may be processed directly by Shopify and our payment service providers. We do not need to receive or store your full payment card details to process your order.
- Communications, including information you provide when contacting our customer support team or communicating with us about your order, return, refund or other inquiry.
- Device and technical information, including your IP address, browser type, device type, operating system, network information and other technical identifiers.
- Usage information, including information about how you interact with our website, the pages you visit, products you view, items added to your cart and other interactions with our Services.
- Marketing information, including your email address and your preferences regarding promotional communications.
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How We Collect Personal Information
We may collect personal information from the following sources:
- Directly from you, when you create an account, place an order, contact us, subscribe to marketing communications, or otherwise provide information to us.
- Automatically through our Services, including through cookies and similar technologies when you visit or interact with our website.
- From Shopify and our service providers, when they process information on our behalf to provide services such as payment processing, website functionality, analytics, customer support, order fulfillment and shipping.
- From third-party services and advertising partners, where permitted by applicable law and where such services are used on our website.
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How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Managing Our Services
We use your personal information to:
- Process and fulfill your orders.
- Process payments and transactions.
- Arrange shipping and delivery.
- Manage customer accounts.
- Provide customer support.
- Process returns, refunds and other requests.
- Communicate with you about your orders and account.
- Maintain and improve our website and Services.
- Provide a personalized shopping experience where appropriate.
The processing of information necessary to fulfill an order or provide requested services is generally based on the performance of our contract with you.
Marketing Communications
We may use your email address to send promotional communications about Laviene, including information about new products, promotions, offers and other marketing communications.
Where required by applicable law, we will only send promotional emails where we have obtained the appropriate consent or otherwise have a lawful basis to do so.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing communications will not prevent us from sending necessary non-promotional communications, such as order confirmations, shipping updates, return or refund communications, or other messages relating to your transactions.
Analytics and Advertising
We may use analytics and advertising technologies to understand how visitors interact with our website, measure the effectiveness of our advertising and improve our Services.
We currently use the Meta Pixel for advertising and measurement purposes. We may also use analytics services such as Google Analytics when these tools are implemented on our website.
These technologies may collect information such as your device information, IP address, pages visited, products viewed, interactions with our website and other usage information.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
Security and Fraud Prevention
We may use personal information to help protect our website, customers and business, including to:
- Detect and prevent fraudulent transactions.
- Protect against unauthorized or malicious activity.
- Maintain the security of our Services.
- Investigate potential violations of our policies or applicable laws.
Legal and Regulatory Compliance
We may process personal information when necessary to comply with applicable laws, regulations, legal obligations, court orders or lawful requests from government authorities.
We may also use information when necessary to establish, exercise or defend legal claims or protect our legal rights.
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Legal Bases for Processing
Depending on the circumstances and the applicable law, we may rely on one or more of the following legal bases to process personal information:
- Performance of a contract, such as processing and fulfilling your order, processing payments, arranging delivery and handling returns or refunds.
- Legal obligations, such as maintaining records required by law or responding to lawful requests from authorities.
- Legitimate interests, such as maintaining and improving our Services, preventing fraud, protecting our business and providing customer support, where our interests do not override your rights and freedoms.
- Consent, where we are required to obtain your consent, such as for certain marketing communications or non-essential cookies and similar technologies.
The appropriate legal basis depends on the purpose of the processing and the laws applicable to you.
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How We Share Personal Information
We may share personal information with trusted third parties when necessary to operate our business and provide our Services.
These parties may include:
- Shopify, which provides the technology and infrastructure for our online store.
- Payment service providers, which process payments and related transactions.
- Shipping and fulfillment providers, which help us deliver orders and process returns.
- Technology and service providers, including providers of website hosting, cloud storage, customer support and other business services.
- Analytics and advertising providers, including Meta and, where implemented, Google Analytics.
- Professional advisers or authorities, where disclosure is required by law or necessary to protect our legal rights.
- Other third parties, where you have requested or authorized us to share your information.
We do not sell your personal information for monetary consideration.
Depending on where you live and applicable law, certain sharing of information for advertising or analytics purposes may be subject to specific rights or consent requirements.
Third-party service providers may process personal information in accordance with their own privacy policies and applicable laws.
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Relationship with Shopify
Our online store is hosted and powered by Shopify.
Shopify may collect and process personal information about your use of our Services in order to provide, maintain, secure and improve its services and our online store.
Information you provide through our store may be processed by Shopify and other service providers that assist us in operating the business.
For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.
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Cookies and Similar Technologies
Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, measure advertising performance and, where applicable, provide personalized advertising.
Some cookies are necessary for the operation of our website and cannot be disabled through our systems.
Where required by applicable law, we will request your consent before placing or using non-essential cookies, including certain analytics and advertising technologies.
You may also be able to manage cookies through your browser settings and, where available, our website's cookie preferences.
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Third-Party Websites and Links
Our Services may contain links to websites or services operated by third parties.
If you follow a link to a third-party website, that website will have its own privacy practices and policies. Laviene is not responsible for the privacy, security or content of third-party websites that we do not control.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
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Children's Data
Our Services are not intended for children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us at support@laviene-shop.com so that we can review the situation and take appropriate action.
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Security and Retention of Personal Information
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements and policies.
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
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Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have rights regarding your personal information, including:
- Right to access your personal information.
- Right to correction of inaccurate or incomplete personal information.
- Right to deletion of your personal information in certain circumstances.
- Right to restriction of certain processing activities in certain circumstances.
- Right to data portability, where applicable.
- Right to object to certain processing, including direct marketing.
- Right to withdraw consent where processing is based on your consent.
- Right to lodge a complaint with the relevant data protection authority.
These rights are subject to applicable legal conditions and exceptions.
To exercise a privacy right, please contact us at support@laviene-shop.com.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
We will respond to valid requests within the timeframe required by applicable law.
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Marketing Preferences
If you receive promotional emails from Laviene, you can unsubscribe at any time by clicking the unsubscribe link included in the email.
Please note that even after unsubscribing from marketing communications, you may continue to receive essential transactional communications related to your purchases, orders, shipping, returns or refunds.
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Complaints
If you have concerns about how we collect or use your personal information, please contact us first at:
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
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International Transfers
Because Laviene operates an international online store and uses service providers such as Shopify and other technology, payment, shipping, analytics and advertising providers, your personal information may be processed, stored or transferred outside the country in which you live.
Where applicable, we will use appropriate safeguards and recognized transfer mechanisms required by applicable data protection laws for international transfers of personal information.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology or legal and regulatory requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and provide any additional notice required by applicable law.
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Contact
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:
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